Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@woodencuties.com or by the contact form on our website. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@woodencuties.com

IMPORTANT! We accept returns only in the following two cases: 
1. We have sent the wrong item. If this happened, please follow our return instructions. 
2. You have received a defective item. 
In all other cases, we do not accept return requests. 

Can I cancel my order?

Yes, you have 24 hours after placing your order to cancel it.
To cancel your order, send us a message via the contact form on our website or email us at help@woodencuties.com

Are returns free?
Yes, returns are free.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately, we do not offer an exchange facility.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In which cases we will not refund 100% of the product value? 
- If the product has clear signs of misuse, unjustified damage or arrives in bad condition;
- If the product is returned, without the packaging, with damaged packaging, or with transport labels that make the packaging unusable - 50% of the product's value will be discounted; and
- If the product is returned with missing parts or accessories, or if the incident description is not real - the product will not be refunded.